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FAQ

Coupons

Coupons may not be combined. Limit one coupon code per transaction. 

International Orders

If you wish to place an order to be shipped outside of the U.S., please contact us directly either via email at info@krimsonklover.com or by calling us during our regular business hours at 303.416.4313, Monday through Friday, 9am to 5pm MST.


Exchanges/Returns

Krimson Klover gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased from our website. All returns must be postmarked within 10 days of receiving the product for full credit (excluding shipping). Any returns postmarked after 10 days will receive Krimson Klover store credit via an emailed gift card.

All hangtags must be attached to the garment and proof of payment must accompany the garment(s) at time of return. All garments are subject to inspection.

For returns, your refund will be credited back to the original form of payment. Please note that shipping costs are not refunded.

To exchange an item, please return it to our address listed below within 14 days of purchase with the original receipt and an indication of the new style you would like. Be sure to include Product Name/SKU number, Color and Size. In the event that your requested item is unavailable, we will contact you to discuss another choice. Please be sure to provide us with the best phone number or email address to reach you.

Your 100% satisfaction is guaranteed on all of our products. Please let us know if a product does not meet your standards.

Email: info@krimsonklover.com

Phone: 303.416.4313

Where do I ship my return or exchange?

Please ship to:
Krimson Klover
2709 Spruce Street
Boulder, CO 80302
USA

How should I ship my package?

Please use the most economical shipping method when returning a garment to us. Should you be exchanging an item, we will ship the new item to you via Ground service at no extra charge (US orders only). If you wish to have the item expedited to you then you will be responsible for the additional charge.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card’s next monthly cycle. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

How will Gift Card purchases be refunded?

Gift card purchases will be refunded in the form of another card and mailed to your billing address.

Do gift cards and discount codes apply to shipping?

Gift card and discount codes do not apply to shipping costs.

Can purchases made in a store be returned to the Krimson Klover warehouse?

We cannot process store-bought returns at our warehouse. Please return your items to the store where you made the purchase.

Is the same merchandise available online and in stores?

Krimson Klover is sold at retailers nationwide and we cannot guarantee that merchandise carried on the website will be available in stores.

Care Instructions

Hand Washing Instructions

Thank you for your interest in caring for your KK knitwear properly.

Hand washing is easy, and really the best way to take care of your favorite pieces. We recommend the following method:

  • Close the zipper to prevent any fibers from snagging.

  • Use cold water and a mild detergent in a clean container that allows for plenty of room for the sweater. Always use a container that easily fits the sweater for optimal washing.

  • Gently hand wash the sweater. It usually takes only a few minutes until it is thoroughly clean. Do not leave the sweater soaking for an extended period.

  • Rinse in cold water to remove any remaining soap.

  • Remove the sweater from the container. Lay the piece on a clean, dry towel and gently roll it up. The towel will absorb any excess moisture. Do not twist or wring out the sweater.

  • Lay the sweater flat to dry. To ensure the long-lasting quality and appearance of your Krimson Klover garments, do not put them in the dryer, even on a low heat setting. Using the “Delicate or hand wash cycle” on your washing machine is not recommended.

 Hand wash

 Do not bleach

 Dry clean

 Do not tumble dry

 Iron using low temperature setting

 Dry flat

Size Guide

Women’s

Units = Inches

XS

S

M

L

XL

size

0-2

4-6

8-10

12

14

bust

33

35

37

39

41

waist

25

27

29

31

33

hip

35

37

39

41

43

sleeve (from shoulder)

23

23.5

24

24.5

25

Guarantee/Krimson Klover Promise

100% Satisfaction Guaranteed!

We want you to be 100% satisfied with all of our products. In fact, we want you to love your Krimson Klover knitwear so much it might become your favorite, go-to item for many seasons to come. If for any reason this is not the case, you may return any product within 14 days and we will issue a refund or exchange. Please note that shipping charges are not refundable.